Every store has its own email, and that is usually the fastest route. Tonight's hours, a catering date, a lost jacket, a poutine that was exactly right — the family who runs that store reads it and answers it. Head office is at 55 Pinebush Rd in Cambridge, Ontario, which is also a working restaurant. Reach us at contact@samsgrill.ca or (519) 267-8558 for anything brand-wide: media, suppliers, community partnerships, or something you would rather send past the store. Partnership questions go to franchising@samsgrill.ca. Those get answered with real numbers, not a brochure. If an order went wrong, tell us plainly, and tell us which store and which day. We would rather hear it from you than read it on Google two weeks later, and we fix what we can fix. We are a family business, so replies come from people rather than a ticket queue. Give us a business day.
